Delete your account and data
This page explains how you can have your account in the "Turq" app (provider: Tim Gröschke, Berlin) and the associated data deleted — including without the app. Details on processing are set out in the Privacy Policy. The German version prevails.
1. Directly in the app
Open Settings → Delete account and confirm the deletion. For an account with a sign-in (email address, Google or Apple), the app asks you to sign in once more for security. A guest account can be deleted without signing in again.
2. Without the app
Write to [email protected] with the subject "Delete account". Please send the message from the email address linked to your account so that we can match the request to your account. We confirm receipt and delete the account within one month; if we cannot clearly identify your account, we will contact you first.
A guest account without a sign-in is tied to the installation of the app and cannot be identified by email. Delete it in the app or uninstall the app; we automatically delete guest accounts that are no longer used (Privacy Policy, Section 12.9).
3. What is deleted
With the deletion, we permanently remove: your profile and sign-in data, your aquariums with measurements, inhabitant, disease and care data, journal entries and photos, your Qualy conversations and analyses, your requests and reports, your API keys, and your identifiers at our service providers for sign-in (Firebase) and purchase management (RevenueCat). Aquariums you own and have shared with others are deleted as well; your contributions to other people's aquariums remain there.
4. What we retain for a limited time
- Proof of consents given (e.g. to the Terms of Service) in pseudonymised form until the regular limitation period of three years expires.
- Backups: Deleted data remains in encrypted backups for up to 30 days until they are overwritten.
- At the AI service providers, content already transmitted is subject to their limited retention for abuse detection (currently Google at most 55 days, OpenAI at most 30 days).
5. Subscriptions
Deleting the account does not cancel an ongoing subscription. Please cancel it in the subscription management of the App Store or Google Play.